| description |
“Our customers are complaining that this
is a hassle! Fix it!”
“This isn’t working, we need to streamline this
process!”
“Let’s clear up the confusion here!”
Have you heard these comments? Where do you start to fix the problems?
How do you know if the problem can be fixed? Are you even sure
you have the real problem identified?
This workshop will answer those questions and tackle those problems
by using a process called Process Mapping. It is a way to ‘dig
deep’ into the problem to:
- identify the real problem(s)
- find out who and what the problem(s) affects
- identify the cause(s)
- identify potential short/long term solutions.
Whether you are 'clueless' or more experienced in the use of process
mapping, you will gain insights to help improve relations with
and service for your customers and suppliers. |
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| learning
objectives |
To enable the participants to map
a process efficiently and deliberately |
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| workshop
approach |
Facilitative in style, with attention
to modeling the behaviors and tools used in process mapping. Content
reinforced with printed material, group exercises |
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| who
should attend |
Team leaders, facilitators, team
sponsors, and team members responsible for understanding how a
process truly works. |
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| size:
max/min |
25 Maximum/ 10 Minimum |
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| prework
required |
All participants will be asked to
complete a web-based, pre-workshop questionnaire. |
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| duration
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1 Day |
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| sample
outline |
Process Mapping
Purpose
Process-present vs. future
Create Alignment
Who participates?
Goals and deliverables
Start and end points of the process
Feedback and commitment
Understand the Process
Multiple levels of detail
Scope
Develop and organize common understanding
of ideas
Identify problems and opportunities
Root causes vs. quick fixes
Strategies
Team Dynamics
Flowcharts, Diagrams, Charts
Deployment
Value added
Work flow
Input/output
Validate Core Process
Process Mapping Conventions/Icons
Common Pitfalls
Plan and Make Changes
Standardize the Process
Evaluate Progress |
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| learning
assessment |
One month after the workshop, all
participants will complete a follow-on, web-based questionnaire
to gauge learning and application to the workplace. |
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| Contact
us for more information about Process Mapping |
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